Tag Archive for: User Experience

Bridging the Gap: How ITIL’s “Focus on Value” Principle Transforms a Frustrating User Experience

Bridging the Gap: How ITIL’s “Focus on Value” Principle Transforms a Frustrating User Experience

Luke Angel, December 26, 2024, FRAMEWORKS, ITSM, Applying ITIL Principles, Business Value, Creating Business Value with IT, Customer Satisfaction, Focus on Value, Improving User Experience with ITIL, Incident Management, IT Management, IT Service Delivery, IT Support, ITIL, ITIL 4, ITIL Best Practices, ITIL Focus on Value Example, ITIL for Small Business, ITIL Principles, ITSM, Problem Management, Service Management, User Experience, UX, 0

We’ve all been there. Staring at a frozen computer screen, deadline looming, frustration mounting. You call IT support, only...

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